FAQs, TERMS and CONDITIONS
I have designed my own job. How do I prepare it to submit to you?
PDF files are best. We will accept almost any file type, such as tif, eps, jpg, pdf and will pre-flight (prepare for printing) and show you a proof quickly.
PDF files are best to submit but must be prepared properly! Each file, including front and back, must be a separate file, at the correct size with bleeds built in (almost always an eigth of an inch on all sides). A business card with be submitted at a page size of 3.5×2 inches and one with bleeds will be submitted at a page size of 3.75×2.25.
• No crop marks or printer information is needed.
• Images must be 300 dpi at size to print well.
• Please convert all fonts and typefaces to curves or outlines when possible.
• Convert all items to CMYK for press.
What kind of turnaround time do you have on print jobs?
Full Color Printing: will be ready in approximately 3-10 business days – jobs can be turned around and delivered faster but at additional cost.
Large Format Printing: will be ready from between 2 to 10 business days depending on complexity and finishing options.
Spin Digital assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, etc.
Where can I upload files? How do I compress folders?
Most files are small enough to be emailed but if uploading to our FTP site upload by clicking on the “upload” button at the bottom of any spindi page.
Once we have pre-flighted or designed your job, we will send you an email with a low resolution PDF proof or link to view your proof online. If the proof meets your approval and is ready for print with no additional changes, you must reply to the email with your approval.
In the case that changes need to be made to the proof you must notify us of the changes by email. No changes will be taken over the phone. Once we make your changes a new PDF or link to a new proof will be sent to you via email for your approval. It is your responsibility to check for a new proof and to approve the job as quickly as possible. We will not be held liable for missed deadlines due to the fact that you did not approve your proof in writing.
What payment options are available?
1. Once you approve a proof a secure payment link will be sent for online payment.
2. Credit Card by Phone when necessary.
Online payments are taken very seriously – we are aware of the dangers online; we protect ourselves and our clients.
Quicker turn-around times are available at additional costs.
Final delivery to your door depends on the delivery method you have selected. For example, if we receive full payment and art by 5pm on Tuesday, your job may ship on Friday. In many cases, your order will arrive by ground within a few days.
*Please note that orders that requires additional finishing (folds, scores, perforations, etc.) will take a few extra days in production.
Factors such as mechanical breakdowns and shipping company practices are out of our control and we can not be held responsible if they affect a shipment from arriving on time. For this reason we can not guarantee when a shipment will arrive, however you do have our promise to do everything that is reasonably possible to get your shipment to its final destination on time.
What are the terms of delivery?
We are not responsible for lost or damaged packages.
We will not give refunds for lost, damaged, or late packages.
If your package is damaged beyond use, we will file the necessary claim and re-print your order if necessary.
All shipping times are our best estimate.
Shipping delays may occur because of, but not limited to, the following reasons: weather delays, transit accidents, data errors, customs, vehicle malfunctions, etc.
If shipping costs are included in your price it will be stated clearly. Rush shipping available upon request if available.
How do I know what my piece will look like?
We will show you an online proof of your job shortly after receiving it in our production department. No job will be sent to press without your approval, so please reply as quickly as possible.
Full color prints are printed to industry standards. Pantone colors print according to pantone books.
By the time your job gets in our hands and we are ready to go to print, all edits should be finalized, the copy carefully proofread and all design issues should be settled. We we will not take responsibility for any copy or design errors committed on your part. Spin Digital Print is also not responsible for any wrong dates or misspelled words in files submitted by customer or jobs approved by customer upon design completion. HOME
Can Spin Digital Print design my work too?
Of Course! We will be happy to work on your design with you. Layout prices are billed at $45/hour and we work very closely with you up front to avoid extra design charges. All design jobs include an initial proof and one additional revision.
We will not run your job until you are completely satisfied with the design and have signed off on a final proof.
Cancelling a job in progress
Due to the nature of our business, we process jobs as soon as we receive them. If you need to cancel an order you have placed, you must call and speak to us. A $45 charge will be applied. If we can stop your job before it goes to press, we will cancel it, but if the job is already plated and scheduled for production, you are responsible for full payment.
If a project is able to be stopped before it goes to print, any labor charges(graphic design, preflighting, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. HOME
How are returns for damaged goods handled?
On a case by case basis we will investigate and determine how the damage was done. Please contact us at 866-520-4777 during normal business hours so we can handle your request.
Frequently Spin Digital Print is able to offer lower prices on postcards and brochure because we print orders in very large quantities, on very large sheets of paper which are then cut down after printing has occurred known as “gang run” printing. This helps to reduce the costs of making printing plates and other setup fees.
We also have lower print costs on many other kinds of printing because of our relationship with other printers such as label printers, screen printers and sign shops to name a few.
However, despite the fact that we print in such large quantities, we’re always willing to cater to the needs of your individual job. We can do perforations, PMS printing inks, folding, scoring, die-cuts, or whatever it may take to fit your personal needs or the needs of your project.HOME
What is the difference between an aqueous, hi-gloss and varnish coating?
Hi-gloss is glossy and shiny. Aqueous coatings are water based and create a smooth flat finish. Silk matte coatings create a very smooth and silky feel and is matte.
The two most common reasons for adding a coating over your printed piece are for protection: to avoid scuffing the ink, if you have included areas of heavy ink coverage; and for aesthetic reasons: to draw the reader’s eye to particular items, to add depth and interest to your printed piece. First consider why you are coating your job.
When making this decision, keep in mind the following:
You cannot print (ink-jet or by hand), glue, or foil stamp over UV coatings, so you need to leave an uncoated window if you want to do any of these (coatings should be the final finishing step on a printed piece).
UV Coating is a clear liquid spread over the paper like ink and then cured instantly with ultraviolet light. It can be a gloss or dull coating, and can be used as a spot covering to accent a particular image on the sheet or as an overall (flood) coating. UV coating gives more protection and sheen than either varnish or aqueous coating. Since it is cured with light and not heat, no solvents enter the atmosphere. However, it is more difficult to recycle than the other coatings.
UV coating is applied as a separate finishing operation as a flood coating or (applied by screen printing) as a spot coating. Keep in mind that this thick coating may crack when scored or folded.
Aqueous coating is more environmentally friendly than UV coating because it is water based. It has better hold-out than varnish (it does not seep into the press sheet) and does not crack or scuff easily.